Effective date: 13 September 2026
Last updated: 13 September 2026
Winworld Realty Services (referred to as “Winworld Realty”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://winworldrealty.in/ (the “Website”), submit a property enquiry, or communicate with us.
By using the Website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek it before processing your personal information.
1. Information We Collect
Depending on how you use the Website, we may collect the following information:
- Contact information: your name, mobile or WhatsApp number, email address, and preferred callback time.
- Enquiry information: your message, property requirements, budget, preferred location, and other details you choose to provide.
- Property context: the property title, property page URL, internal property reference or ID, and the page from which your enquiry was submitted.
- Marketing and referral information: UTM source, medium, campaign, referring URL, and similar campaign-attribution information.
- Technical and usage information: IP address, browser type, device information, operating system, approximate location, date and time of access, pages viewed, and cookies or similar technologies, where enabled.
- Communication records: emails, telephone or WhatsApp correspondence, call notes, and follow-up history relating to your enquiry.
Please provide only information that is accurate and necessary for your enquiry. If you provide personal information relating to another person, you confirm that you are authorised to do so.
2. How We Collect Information
We may collect information:
- directly from you when you submit an enquiry form, request a callback, call us, email us, or contact us through WhatsApp or another channel;
- automatically through the Website, cookies, analytics tools, server logs, and campaign-tracking parameters; and
- from property developers, channel partners, advertising platforms, listing portals, or referral partners where permitted by law.
3. How We Use Your Information
We may use your information to:
- respond to property enquiries and callback requests;
- identify and recommend properties that may match your requirements;
- contact you by telephone, WhatsApp, SMS, or email regarding your enquiry, site visit, availability, pricing, offers, or related real estate services;
- send administrative and transactional communications, including enquiry notifications and confirmations;
- manage our leads, customer relationships, and internal business records;
- measure campaign performance and improve the Website, marketing, and services;
- detect spam, fraud, abuse, security incidents, or technical problems;
- comply with legal obligations and respond to lawful requests; and
- establish, exercise, or defend legal claims.
We process personal information on the basis of your consent, steps requested by you, our legitimate business purposes, contractual necessity, and/or compliance with applicable law, as relevant.
4. Communications and Consent
When you submit a form and provide contact consent, you authorise Winworld Realty and its authorised representatives to contact you about your enquiry through the communication channels you provide, including telephone and WhatsApp. You may withdraw consent for promotional communications at any time by replying “STOP”, using an available unsubscribe option, or contacting us using the details below. We may still send communications necessary to complete an active request or comply with law.
Your mobile carrier, WhatsApp, email provider, or other platform may apply its own terms and privacy practices.
5. Cookies, Analytics, and Tracking
The Website may use necessary cookies and, where configured, analytics or advertising technologies to operate the Website, remember preferences, understand traffic, prevent abuse, and measure campaigns. These technologies may collect device and usage information and campaign parameters.
You can control cookies through your browser settings. Blocking certain cookies may affect how some Website features work. Where required, we will request consent before using non-essential cookies.
6. How We Share Information
We do not sell your personal information. We may disclose information only as reasonably necessary to:
- our employees, authorised sales representatives, and property consultants who handle your enquiry;
- property owners, developers, project representatives, channel partners, or other real estate service providers where relevant to the property or service you requested;
- technology and operational service providers such as website hosting, form processing, email delivery, customer relationship management, analytics, security, and communication providers;
- professional advisers, auditors, insurers, or prospective parties to a business reorganisation, subject to appropriate safeguards; and
- government authorities, regulators, courts, or law-enforcement agencies when required by applicable law or a valid legal process.
Service providers are permitted to process information only for the relevant service and subject to appropriate confidentiality and security obligations.
7. Google API and Gmail Data
Our Website uses the Google Gmail API through an authorised email-delivery connection to send transactional website emails and property-enquiry notifications from our authorised Google account. The application requests the minimum Gmail permission required to send email.
- We use the Gmail API only to send emails generated by the Website.
- We do not use the Gmail API to read, download, analyse, or monitor the contents of the authorised Gmail mailbox.
- We do not sell Google user data or use it for advertising, retargeting, credit assessment, or data-broker activities.
- We do not transfer Google user data except where necessary to provide the email-delivery feature, maintain security, comply with applicable law, or complete a business transfer with any consent required by law.
- OAuth credentials and access tokens may be securely stored in our Website configuration for the sole purpose of maintaining the authorised email connection. Access can be revoked through the relevant Google Account security settings.
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal, accounting, or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will delete, anonymise, or securely archive it, as appropriate.
9. Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should take care when sharing information online and should not submit highly sensitive personal or financial information through general enquiry forms.
10. Your Rights and Choices
Subject to applicable law, you may request:
- access to or a summary of the personal information we hold about you;
- correction or updating of inaccurate or incomplete information;
- deletion of information that is no longer required or lawfully retained;
- withdrawal of consent or cessation of promotional communications; and
- information about how your personal information has been processed or shared.
To exercise a right or raise a grievance, contact us using the details in Section 15. We may need to verify your identity before acting on a request. Certain information may be retained where required by law or for legitimate legal purposes.
11. Third-Party Websites and Services
The Website may contain links to property developers, social media platforms, mapping services, WhatsApp, payment providers, or other third-party websites and services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, content, or availability of third-party services.
12. International Processing
Some technology providers may process or store information on servers outside India. Where personal information is transferred across borders, we take reasonable steps to use providers and safeguards consistent with applicable data-protection requirements.
13. Children’s Privacy
The Website and our real estate services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the Website or another appropriate channel.
15. Contact Us and Grievance Requests
If you have a privacy question, wish to exercise your rights, withdraw consent, or make a grievance, please contact:
Winworld Realty Services
#830 & 832, 8th Floor, Emerald Plaza,
Sector 65, Gurugram, Haryana, India
Email: crm.winworld@gmail.com
Phone: +91 76782 05876
Website: https://winworldrealty.in/
We will review privacy requests and grievances and respond within a reasonable period in accordance with applicable law.